Answer
Situation:
When I try to purchase an additional subscription on www.foxit.com under My Account > Subscription Management > Purchase Additional Subscription, I notice that the "Purchase Additional Subscriptions" button is either grayed out or not provided, preventing me from buying more licenses.
Possible reasons and solutions:
1.The subscription licenses are purchased through the sales team or other channels rather than directly from the Foxit online store.
2. The subscribed product is one of our older products, such as the Foxit PDF Editor (Pro) yearly subscription. We no longer sell this product independently, as it has been bundled into the PDF Editor Suite (Pro) for Teams/Individual 2023 series. In this case, we don’t provide the "Purchase Additional Subscriptions" button to add more licenses as shown in the screenshot below:
You are able to upgrade to latest subscritpion of PDF Editor or PDF Editor+ through My Account > Orders > Subscription Management, and then purchase additional subscriptions.
3. The auto-renewal feature has been disabled through My Account > Orders > Subscription Management. To purchase additional subscriptions, you may click on "Turn on auto-renewal" before proceeding.
4. However, If you purchases a new PDF Editor/PDF Editor+ (admin console) subscription via PayPal on Foxit's online store and subsequently cancels the subscription via PayPal during the subscription period, the ability to turn on auto-renewal and purchase additional subscriptions will not be supported.