How to Report Foxit Help Center Login Issues Effectively

Here's how to provide detailed and effective information when users fail to log in on the Help Center page "https://kb.foxit.com/s/".

1. After logging in at Foxit account ("https://account.foxit.com"),
2. Open the page "https://kb.foxit.com/s/" in the Chrome browser, and press the "F12" key on the keyboard (if it's a laptop, press fn+F12) to open the DevTool panel.

3. Click on the Network tab in the DevTool panel, check Preserve Log, and select the Doc Option in the Filter.

1. Open the Help Center page "https://kb.foxit.com/s/" in a new tab, and click "LogIn".

2. You can see the process of the current page's redirection in the DevTool panel. Enter "/apex/CommunityLoginErrorPage?" in the filter.

3. Click on the link in the Link list. In the details panel of the link, click Headers.

Please provide the information below from this page:
General -> Request Url

Response Headers -> location

Here is the operation video for reproducing the login issue. Customers can provide screen recordings in this way, which will facilitate problem analysis.

KB-LogIn-Failed-20240809094408.mp4

1. A known login issue is that users who registered with Foxit account earlier might be missing a First name or Last name. In this case, customers need to complete the First name/Last name in the profile of the Foxit account.

Here is the solution to fix it:
1. Open https://www.foxit.com/account/profile.html in the browser and log in.
2. Scroll down to Account Details, fill in the First Name and Last Name, then click Save.