Answer
If your Foxit subscription enters the renewal period but the payment cannot be processed using your linked credit card, the subscription status will change to “Payment Failed.”
This article explains how to complete the renewal process and reactivate your plan.
1.Sign in to Your Foxit Account
Use your billing email address to log in on the Foxit website. After signing in, click your profile (avatar) icon and select “Plans & Products.
2.Find the failed subscription
Go to "My Subscriptions" and open the "Online Subscriptions" then locate the subscription with the "Payment Failed" status.
3.Choose the appropriate action
Verify the Payment:
If the Action button displays Verify the Payment, click it. You will be redirected to a Stripe‑hosted 3D Secure verification page where you should follow the on‑screen instructions to verify and complete the payment.
Pay Now:
If the button shows "Pay Now" for this plan, click it to add a new payment method (e.g., credit card). Follow the steps to complete the payment process.
4.Confirm Successfully Renewal.
After you successfully complete the payment, go back to “My Subscriptions” and confirm that the plan status has changed to “Active.”
Note: Updating your credit card information in the Payment Option Management section does not immediately trigger renewal. If you only update the card and do not click “Pay Now”, the system will wait and retry the payment at the next scheduled attempt rather than charging it right away.