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How to migrate your subscription orders to another email

Explains how to migrate Foxit subscription orders to a different email address.

Answer

There are two ways to transfer subscription orders from an old email to a new one:

Transfer the subscriptions in our official web portal.

1.Log in to the Foxit website using your old account linked to the "Bill To" email for online orders or the "Ship To" email for offline orders (e.g., those placed through Foxit sales team, reseller, or distributor).

2.Once logged in, click on your profile initials located at the top of the page. From the drop-down menu, select Plans & Products. In the Plans & Products section of the left navigation panel, go to My Subscriptions, and click on Transfer Subscriptions button on the right side of the page , as illustrated in the screenshots below.

 

 

3. After clicking the Transfer Subscriptions button, a new window titled "Transfer Subscriptions" will pop up, as shown in the screenshot below. In this window, enter your new Foxit account in the Recipient Account field.

Then, check both your old email and new email inboxes for emails with the subject "Verify your email address" to retrieve the Verification Codes. Input the codes into the respective fields: "Verification Code for Current Account" and "Verification Code for Recipient Account", and then click Transfer to complete the process.

Once completed, all subscriptions, whether purchased online from the Foxit Online Store or offline through third parties (e.g., the Foxit sales team, resellers, or distributors), will be transferred to the new Foxit account.

Note:

1.The new email address must already be registered as a Foxit account before transferring the subscription. If the new email is not registered, sign up first via https://www.foxit.com/register.html.

2.Subscriptions cannot be transferred to an account that already has an active Foxit subscription.

3. You may transfer the subscription plan once on your own. If you need to transfer it again, please contact Foxit Support to request an additional transfer.

4. When transferring your Foxit PDF Editor/Foxit PDF Editor+ subscription to a new Foxit account, it is essential to update the credit card information under the new account by referring to this article, even if you plan to continue using the same credit card. Otherwise, during future subscription renewal cycles, while the payment will be charged to the credit card linked to the new account, the renewal invoice and receipt issued by the Stripe payment platform may still be sent to your old Foxit account.

To update the credit card while continuing to use the original card, follow these steps:

  • Add a new credit card, set it as the default card, and delete the original card.
  • Re-add the original card, set it as the default card again, and delete the new card.

This ensures payments are charged to the original card, and invoices/receipts are sent to the new Foxit account.

 

Transfer subscription and super admin access in Admin Console.

If you have access to the Admin Console, please refer to the method in this KB to transfer the Super Admin role. Once transferred, both the Super Admin role and any individual subscriptions (e.g., Foxit PDF Editor yearly subscription without Admin Console) from the original account will be migrated to the new account.