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How to invite users in the Admin console

Explains how administrators can invite users to their organization through the Foxit Admin Console.

Answer

This article describes how to invite users to the Admin Console
Link for US Admin Console

Link for EU Admin Console

Link for CA Admin Console

There are two ways to invite users: directly or using a CSV file. For end users, please accept the invitation and you can activate the Editor with your own account.

This article also contains frequently asked questions about inviting users.

Invite users directly

Go to User ID Management > Users > Invite users, type the user email accounts shown below, separated by semicolons, and send the invitation. You can assign licenses when you invite users. This can reduce the operation of assign license.

Invite users with a CSV file

Go to User ID Management > Users > Invite users > Invite users with a CSV file, fill out and upload the "Import User Template.csv" file to complete the invitation. In "Import User Template.csv", email and exact license name are required, other entries are optional. It is recommended to fill in all the entries together, through which you can assign different products to the same or different users.

End users accept the invitation

End users will receive an invitation email as shown below. Click here to join now!

End users activate the Editor

Now end users are able to sign in with their account to activate Foxit PDF Editor.

Troubleshoot invitation issuesWhy can't the user login Editor successfully
  • Please go to User ID Management > Users > Invit users > Status, you can see all the invited users on the "Invited Users" tab, as shown below.

  • Note the status of "Accepted Invitation" users who have joined your organization and they can successfully log into the editor. The status of the "Awaiting Acceptance" user has not yet accepted the invitation, please remind the user to click the link in the invitation email to accept the invitation.
Why can't users receive invitation emails?
  • There may be a problem that the user does not receive the invitation email. If you have resend invitation email several times and the user still cannot receive the invitation email, please contact Foxit support and provide the email of the user who did not receive the invitation email. Thank you.
  • As a workaround, super admin can follow this article to create an invitation link: How to create an invitation link. Thank you.