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How to get the activation log of Foxit PDF Editor for Mac

Explains how to retrieve the activation log for Foxit PDF Editor on Mac for troubleshooting.

Answer

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.

 

In this article, we will introduce the method to collect activation log of Foxit PDF Editor for Mac.

Step-by-step instruction:

  1. Select the application "Foxit PDF Editor". Right-click it to open the context menu and then select "Show Package Contents".
  2. Then expand "Contents" > "MacOS". In "MacOS", find "Foxit PDF Editor Activation" (or "Foxit PDF Editor Activation.app"). Right-click it to open the context menu and then select "Show Package Contents":
  3. Now, you're in "Foxit PDF Editor Activation" (or "Foxit PDF Editor Activation.app"). Expand "Contents" > "MacOS" to find the "Activation" program.

    Double click on "Activation", then a log generation terminal and activation mini program will pop up. In the "Foxit PDF Editor Activation" window, click "Sign in" to input your Foxit account, or input your license key and click "Activate", to reproduce the activation error.
    Then, please copy all the log information in the log terminal and provide all the log information to us.

Regarding how to copy all the information in the log generation terminal:
Click the log generation terminal and then click "Edit" in the top menu bar:
Then click "Select All":

Then all the information in the log generation terminal will be selected. Click "Edit" in the top menu bar and click "Copy" to copy all these information:

Then you can paste the copied information to a TXT file and provide the TXT file to Foxit Support team.