Answer
Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.
When we cannot reproduce your problem, we need to obtain the debug log for further analysis. Please follow the steps below to obtain log files:
1.Go to File > Preferences > General.
2.Enable "Launch in debug mode".
3.Debug mode will start right away. The Editor's title will turn yellow.
4.Reproduce your problem; the Editor will record logs.
5.Obtain the log from the following folder and send then to us. Thank you.
For v2024.x: "%AppData%\Foxit Software\Continuous\Foxit PDF Editor\log\glog";
For v13.x: "%AppData%\Foxit Software\Classic\Foxit PDF Editor\log\glog"
For v12 and older: "%AppData%\Foxit Software\Foxit PDF Editor\log\glog";
6.Remember to switch back to normal mode.