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How to Activate a Channel Partner Trial (Foxit PDF Editor+)

Explains how channel partners can activate a trial license for Foxit PDF Editor.

Answer

Summary

This article walks Foxit Channel and MSP partners through the process of activating a 30-day trial of Foxit PDF Editor+ for an end customer. The partner initiates and controls the entire trial process, and Foxit suppresses all direct sales and marketing outreach to the customer, ensuring clear lead attribution to the partner.

Prerequisites

Before you begin, confirm that you have:

  • An active Foxit Channel or MSP Partner Portal account with valid login access
  • The end customer’s designated Super Admin email address
Part 1: Activating the TrialStep 1: Partner initiates the trial
  1. Log in to the Foxit Channel or MSP Partner Portal.
  2. Click the Channel Trial Activation link.
 
   

  1. Select your partner type. This article uses an MSP partner as an example; if you are a reseller, select the Reseller option.

  1. Fill in your partner's information.

Note: The System Admin email is intended for MSP partners only. If configured, it can be used to access the customer’s Foxit Admin Console for ongoing license management.

 

 

  1. Fill in the customer information.

Note: The Super Admin email address serves as the tenant ID and must be unique for each customer. It must:

    • Be unique to this customer (it cannot be used for any other Foxit Admin Console)
    • Be able to receive system emails, such as password reset notifications
  1. Review the summary and submit the application.

  1. Congratulations! You have completed the trial application.

Step 2: The end customer sets up their Foxit Admin Console tenant

After submission, the Super Admin receives a Welcome email containing setup and access details. Remind the end customer to activate their account and complete the tenant setup.

 

Note: The System Admin (MSP partners only) also receives an email titled “Welcome to Your Foxit PDF Editor+ with Admin Console Trial.” Click the link in that email to accept the invitation and join the customer’s tenant as a System Admin.

 

For detailed setup steps, see Foxit Admin Console: Setup Quick Start.

Part 2: Understanding License Allocation (Reseller vs. MSP)

 

Reseller Partner

MSP Partner

Super Admin

End customer. Receives the Welcome email and manages licenses in the Admin Console.

End customer. Receives the Welcome email.

System Admin

Not applicable.

MSP partner. Can access the customer’s Admin Console to manage licenses on the customer’s behalf.

 

Part 3: Support GuidanceTechnical questions (features, troubleshooting, product behavior)

Trial users may contact Foxit Support directly:

Partner program questions (Reseller and MSP partners)

If you are not yet a Foxit Partner, we warmly welcome you to join us and become a valued partner. Together, we can drive mutual success and create greater value. Please click here to join us

Trial Product Specifications

Product

Foxit PDF Editor+ (subscription)

Trial duration

30 days

Licenses

Up to 50 per end customer

Architecture

64-bit only

Regions

Global
FAQ / Troubleshooting

Question

Answer

How does a channel trial get started?

The partner initiates the trial through the Channel or MSP Partner Portal. Do not direct end customers to foxit.com to start a trial.

Can an end customer start the trial themselves?

No. Only Foxit Channel and MSP partners can initiate channel trials.

Who owns the customer relationship?

The partner (MSP or Reseller). Foxit provides technical product support only.

What if my customer contacts Foxit directly?

Foxit handles technical support only. Requests for purchasing, trial extensions, or licensing changes are redirected back to the partner.

What data does Foxit receive?

Foxit stores trial activation form data in its CRM. All marketing and sales outreach to these customers is suppressed.

What products are included in the trial?

Foxit PDF Editor+ (subscription).

Will the channel trial program be updated?

Yes. Planned enhancements include co-branding support and alignment with future product releases (e.g., version 2026.2).

How does license allocation differ between Resellers and MSPs?

See Part 2: Understanding License Allocation.

 

Important Notes
  • Trial extensions are not self-service. Customers must contact their partner to request an extension or convert to a paid subscription. Partners can request trial extensions through their partner account manager.
  • No direct outreach. Foxit will not upsell or directly contact partner-sourced trial customers.