Foxit PDF Editor Perpetual License Support Policy

New Support Policy: N-1 Model

Overview

Foxit is updating its perpetual license support policy to ensure customers receive timely updates, enhanced security, and access to the latest features. This article outlines what these changes mean for you and how to stay supported.

New Support Policy: N-1 Model

What’s Changing?

Starting August 13, 2025, Foxit will shift from an N-2 to an N-1 support policy:

• N = Current major version (v14.0)

• N-1 = Previous major version (v13.x)

• N-2 and older (v12.x and v11.x) will no longer receive:

• Technical support

• Bug fixes

• Security patches

Security Patch Policy

• v14.0 and v13.x: Will continue to receive security patches on a need basis.

• v12.x and v11.x: Will be discontinued and no longer receive updates after August 13, 2025.

• No M&S is required to receive security patches for supported versions.

Will v13.x users still get security patches after v14 is released?

Yes. v13.x users will continue to receive security patches for critical vulnerabilities as needed.

If I stay on v13.x, how will my security coverage differ from v14.0 users?

• You will still receive critical security patches.

• You can download updates from the Foxit website.

• v14.0 users will have access to the latest features and enhancements.

Will security patches for v13.x and v14.0 be released simultaneously?

Yes. Patches for both versions will be released together when critical vulnerabilities affect both.

Upgrade Eligibility

Version 13.x to Version 14,

I’m on v13.0.x or v13.1.x. Can I upgrade directly to v14?

Yes, if it is eligible under your M&S terms. Otherwise, you will need to purchase a new license for v14.

Legacy Version Upgrade Scenarios

I’m a v12.x user with active M&S. Can I upgrade for free?

Yes, if M&S was purchased before Jan 1, 2025. You must manually install the v14 full package.

What if my M&S expires before v14.0 is released?

• Upgrade to v13.x before expiration if eligible.

• After expiration, you must purchase an upgrade to move to v14.0.

I have v11.x with active multi-year M&S. What are my options?

• You can upgrade to v13.x now.

• You’ll be eligible for v14.0 if M&S is still active at release.

How do I claim my free upgrade?

2. Visit: Upgrade License Page (https://www.foxit.com/shopping/upgrade.html

2. Enter your Registration Key or SN.

2. Confirm the upgrade to receive the latest version.

I have v11.x with expired M&S. What now?

• Purchase an upgrade to v13.x or wait for v14.0 and purchase.

My organization uses v12.x across many devices. What should we do?

• Begin upgrade planning now.

• If M&S was active before Jan 1, 2025, upgrade to v13.x or wait for v14.0.

• After Aug 5, 2025, v12.x will no longer be supported.

I have upgrade assurance through August 2025. Will I get v14.0?

Yes, if it’s still active when v14.0 is released, you’ll receive the upgrade at no cost.

What if I bought upgrade assurance after Jan 1, 2025?

• You’ll receive support and patches until Aug 13, 2025.

• You will not be eligible for free upgrades.

Will my software stop working after support ends?

No, but:

• You won’t receive updates or support.

• Compatibility and security risks will increase over time.

Can I skip versions and upgrade from v11.x to v14.0?

• Yes You can upgrade to v14.0 once it is available on Aug 13th.

• You need to purchase a new perpetual license v14 if your M&S package does not include upgrade assurance.

Can I transfer my v11/v12 license after EOS?

• Yes. License transfers are still allowed even after support ends.
  
  

What “No Support” Means for Legacy Users

With the implementation of Foxit’s updated support policy on August 13, 2025, it is essential to clearly define what “no support” entails for:

• Users operating on legacy versions (v11.x ,v12.x and below) after their official End of Support (EOS) date.

Foxit will not provide any form of assistance, guidance, or troubleshooting for these users. This includes—but is not limited to—the following areas:

Areas Where Support Will Not Be Provided