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Fix Invalid Account SSO Error in Foxit PDF Editor

Troubleshooting steps for an SSO login that still returns an invalid account error even though the email attribute is set correctly.

Answer

If you have followed steps in the KB below and issues persist, please follow these steps:

https://kb.foxit.com/s/articles/9954749874580-Troubleshoot-Azure-AD-SSO-login-Error-Invalid-Account

Statement Attribute for email is set to user.userprincipalname and the email under the Azure profile is correct, but the error persists.

 

The main cause for the persisting error is if the Namespace URI is not blank

 


 

This conflicts with the UPN calling to the Admin Console for proper username login. Removing the Namespace in the attribute claim should allow the users to activate properly.