Find Foxit Orders, Invoices and License Information

Answer

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.

Through Foxit My Account, normally you are able to review your order details including the product name, quantity, price, and total amount if your order is valid， It’s easy for you to retrieve license keys, download link, invoices for your purchase, check activation records of your one-time/subscription license or deactivate licenses from the previous machine on the website. However, if you purchased Foxit software via a third-party e.g. resellers/distributors/partners, that will be an exceptional case.

Here’re the steps.

1.Find my order Information:

Note: Only the Foxit account linked to the order's "Bill To" email can access order information. For purchases made through third parties (e.g., resellers, distributors, or partners), the "Ship To" end user cannot view order details on the website.

1)If you do not have an account on Foxit website yet, please create an account with your order’s billing email address on the Foxit homepage.

Note - If you have problem receiving the activation email when creating Foxit account, please click here to submit a case to the Foxit support team with your account email address. They will activate your account on your behalf from their backend.

2) Log in to the Foxit website using your Foxit account. Once logged in, click on your profile initials located at the top of the page. From the drop-down menu, select My Orders. In the My Orders section, you can view all your orders under Online Orders or Offline Orders, which will list them separately.

3)You can also find out the language information of Foxit PDF Editor Application that corresponds to the license in the order.

2.Download Invoice:

Click on the Download Invoice button under the Actions section of your order to download the invoice file corresponding to that order.

3.Download the Foxit products corresponding to the order.

You can use the following methods to download the Foxit product associated with your license.

Method 1:For each order, you'll find a yellow download icon next to the product under My Orders, which allows you to download the corresponding software for that order.

Method 2:You may also download the software corresponding to your order under the License Management section. In the License Management section, please select the product category your license belongs to (e.g., Foxit PDF Editor). Under the selected category, your Foxit products will be displayed. Click the yellow download button next to the product to download it, as shown in the screenshot below.

Note: For both online and offline orders, users can log in to the Foxit website with the order's "ship to" email address to access the product download link in the License Management section.

Method 3:You may also download Foxit Products from Foxit Account > My Products. Owners or assigned users of Foxit PDF Editor or PDF Editor+ subscription licenses can sign in to the Foxit Online Portal and download the software from the "My Apps" page under "My Products."

Method 4:For licenses managed in Admin Console, super admin account can download the suitable package from the products tab under Foxit Admin Console. After accessing Admin Console by super admin account, navigate to the Products Tab,click on this icon as shown in the screenshot below to open the Product Details tab on the right:

From here, you can select the icon of the software you need to download. For example, if you want to download Foxit PDF Editor for Mac, simply click the OS icon, and it will automatically initiate the download for the application you need.

4. Get Perpetual Activation Codes for orders with activation codes.

In the License Management section, please select the product category your license belongs to (e.g., Foxit PDF Editor). Under the selected category, your Foxit products will be displayed. click "Get The Key" and use the "Copy" button to copy your activation code.

Note: If there are multiple activation codes, clicking the "Get The Key" button will download a CSV file that contains multiple codes (e.g., named license_key_FLC210802-CTK96Q9A241753926980.csv).

Note: For both online and offline orders, users can log in to the Foxit website with the order's "ship to" email address to get the key in the License Management section.

5. Get Check the activation records：

Check activation records for one-time license:

Under the Management section, go to Device Management > Activate via Keycode, as illustrated in the screenshot below.

Under the "Activate via Keycode" tab ,locate the license you wish to check its activation records, then click "Manage Devices" to view activation records linked to your license.

For example, "View All Devices (1/1)" shows the license allows one activation, currently used on one device.

Next, click the View All Devices to access the All Devices page. On this page, you will see a list of activated PCs.

When you want to check the MAC address of a device on which Foxit application has been activated there, please try the following steps:

For Windows OS device:

1). Access to the device that you want to check its Mac address, click on the windows Start Menu, then select the Run item.

2). Type cmd in the text field.

3). A terminal window will appear on the screen. Type in getmac (with no spaces) and push enter.

4). The 'Physical Address' field states the MAC address for that adapter.

For Apple macOS device:

Open the Apple Menu -> System Preference -> Network -> Wi-Fi -> Advanced -> The MAC address is the Wi-Fi Address or Airport Address.

Check activation records for a single-user subscription license(without Admin console):

Under the Management section, go to Device Management>Activate via Email, then you can see the list of activated PCs.as illustrated in the screenshots below.

Check activation records for multi-user subscription licenses (without Admin console):

The administrator has no way to check the activation records for all members. Both of the owner(admin) and members that have been assigned license have to check their respective activation records separately under their accounts by doing the following:

Under License Management, please select the product corresponding to your subscription plan. For example, if your license is for Foxit PDF Editor+ this plan, choose Foxit PDF Editor+ as the product. Then, you can view the total quantity of Foxit subscription plan licenses and how many licenses have been assigned to members.

For example, “Manage User (2/5)” shown in the following screenshot indicated that there are total 5 Foxit PDF Editor+ licenses,only two licenses have been assigned yet , 3 licenses left waiting to be assigned.

For how to assign licenses to other members and revoke licenses from members by administrator, please refer to this article.

Then please continue to click on Activate via Email under the Device Management section where you could see list of activated PCs corresponding to your existing login account.

Check activation records for both one-time and subscription licenses are centrally managed by the Foxit Admin Console platform:

Licenses managed by Foxit Admin Console, neither order owner nor members that have been assigned licenses can find the activation records under Foxit account on Foxit homepage.

For the administrators in Foxit Admin console platform, include Super Administrator, System Administrator and Product administrator, they have permission to check the activation status for all of the members that have been assigned licenses from the information listed in “Number of activated devices” this column under the License Management page in Foxit Admin Console platform.

For more specific instructions, please view this article and Foxit Admin Console knowledge Resources.

For the users who have been assigned Foxit application licenses in Foxit Admin Console, they have to log into licensed Foxit application with their respective Foxit accounts, click on Help tab>Manage to check the activation records:

6.Deactivate license from a previous machine：

For one-time license:

Please refer to “Check activation records for one-time license ” this section mentioned in the current article to access to the page where you could see the list of activation records:

In the activation records list, please locate the PC you wish to remove and click the Deactivate button associated with it.

Then click on Yes on popup confirmation dialogue box to accept change.

Note: Deactivate one-time license via Foxit website, this approach is only applicable for Foxit PDF Editor-Windows Version 12.0 and greater, and Foxit PDF Editor-macOS Version 12.0 and greater. For Foxit PDF Editor -Windows versions prior to V12.0 and Foxit PDF Editor -macOS versions prior to V12.0, please refer to the other solutions mentioned in this article to deactivate the license.

For a single-user subscription license(without Admin console):

Please refer to “Check activation records for a single-user subscription license (without Admin console)” this section mentioned in the current article to access to the page where you could see the list of activation records. Then please click on Deactivate button of the PC you wish to remove, and click on OK on popup confirmation dialogue box to accept change.

You are also able to deactivate the subscription license inside Foxit application. To know how to do that, please refer this article.

For multi-user subscription licenses(without Admin console):

For both of the admin and members, they all have to deactivate license from previous machine with their respective Foxit accounts separately by doing the following:

Please refer to “Check activation records for multi-user subscription licenses (without Admin console)” this section mentioned in the current article to access to the page where you could find your respective activation records under your account.

Then please click on Activated button of the PC you wish to remove, and click on OK on popup confirmation dialogue box to accept change.

In addition to the above mentioned deactivate license on Foxit website, both of the administrator and members that have been assigned subscription licenses are also able to deactivate their respective assigned license inside Foxit application. To learn how to do that, please refer this article.

Note: The administrator also has permission to revoke Foxit application licenses from members. For how to do that, please refer to this article.

For both one-time and subscription licenses are centrally managed by the Foxit Admin Console platform:

For the administrators in Foxit Admin Console platform, include Super Administrator, System Administrator and Product administrator, they all have permission to revoke licenses from members that have been assigned licenses under the License Management page in Foxit Admin console platform. For more specific instructions, please view this article.

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